Frequently Asked Questions on Any eBook Converter

Q1: What can I do with Any eBook Converter trial version?

Any eBook Converter provides the trial version to remove DRM from Kindle, Adobe, Nook or Kobo eBooks, and convert DRM-ed or DRM-free eBooks to EPUB, Mobi, PDF and TXT. However, you are only allowed to convert the eBooks one by one with the trial version. After you have purchased the full version, you will receive the registration code to unlock the program and convert all eBooks in bacth at fast speed.

Q2: I paid but did not receive the license code, so how can I get it after purchasing?

1. Generally, you will receive the confirmation email with license information upon the transaction of your order. Firstly, please check your inbox, and if you do not receive confirmation email with license information, please check the spam folder to see if the auto-generated email is marked as spam. If there is no confirmation email at all, then it must be blocked out by the filter of your email service provider.

2. And if you fail to retrieve license code via the online auto service, please contact us at support@anvsoft.com to request your license information from customer service. Please provide us the detailed information about your purchase, such as order number, email address, user name, etc.

Q3: My license is invalid when registering. What shall I do to make it work?

Please mind that license information is case-sensitive. Do not enter any extra blank space to the registration email or code and you'd better copy and paste the registration email and license code you received from the confirmation email to the register window.

Q4: Why i need to register the program every time I launch it?

If you use the program with a user account which has no administrative privileges, the program may go back to the evaluation version once you logoff. You can solve this by installing program as administrator. Just right-click on the setup file (.exe) and select "Run as administrator", then enter the administrator's password and install the program.

Q5: What is your Refund Policy?

Any eBook Converter provides 60-day Money back or exchanging your product guarantee. The refund/exchange is no longer allowed after it exceeds more than 60 days.

Q6: Can I use one license on multiple computers?

Sorry, the program’s license code is one license for one computer only.

Contact us for more supports:

If you have any other questions or need any further help, please feel free to contact us at support@anvsoft.com. We will try our best to help you find the solutions and we welcome your any feedback and suggestion!