Frequently Asked Questions

Install the latest version of AnyLibro Converter on your Windows or Mac computer. Then launch it. Directly click the Profile icon (on the top right), and there will be a registration pop-up dialog, where you can copy and paste the registration email and license code to unlock the full version.

1. Please make sure you are running the right program of AnyLibro Converter.

2. The registration entry is case-sensitive. Please make sure you do not insert any blanks before or after the registration email and license code.

3. Each registration code can be activated on only one device. If it has already been activated on another device, please deactivate or sign out of that device before trying to activate it on your current device.

4. Should the problem persist, please contact us by e-mail at support@any-ebook-converter.com for help.

The trial version is limited to converting the first 20% of each book. To remove the restriction, please purchase a license. If you have already bought a license, please register the program to get access to the full version.

AnyLibro Converter supports converting Libby audiobooks to MP3, M4A, M4B, and Libby eBooks to EPUB.

Please troubleshoot and resolve the issue based on the following checklist.

1. Update or reinstall the latest version

• In the app, go to Menu > Check for Updates and install the latest version if available.
• You can also download the latest version from the official Download Center or the download page for your specific product.

2. Check your account status

• Make sure you can log in to your account normally through an external web browser.
• Check that your subscription is still active for the relevant service.

3. Check your IP address and regional restrictions

Some services may restrict access based on your IP address or region. If you are using a VPN, try disabling it or switching to a different network or VPN location, then try the conversion again.

4. Contact Technical Support

If the issue persists, go to Menu > Feedback to contact technical support. To help us diagnose the problem more efficiently, include:

• [1] A clear description of the issue
• [2] The troubleshooting steps you have already tried and their results
• [3] Relevant screenshots or screen recordings
• [4] The program logs, if available

Please contact our support team via support@any-ebook-converter.com, tell us which problem are you encountering and provide us with more detailed info as below:

[1] What's your Windows OS or macOS?

[2] Which kinds of eBooks or audiobooks files did you convert? Have you rent the book?

[3] Please also send us the log files for our analysis. You can find it by going to the program, Menu > Open Log File.